What is Checkout+?Updated 24 days ago
Extra peace of mind for your order
Checkout+ is our optional order protection service, available when you place an order with Miller Harris.
Checkout+ gives you extra peace of mind by protecting your parcel against loss, damage or theft during transit and delivery.
If something goes wrong with your protected order, you can submit a claim directly through the Checkout+ claims process. The team will review your claim and work quickly to resolve the issue.
What does Checkout+ cover?
If you select Checkout+ at checkout, your order is protected if your parcel is:
- Lost during transit
- Damaged during transit
- Stolen after delivery
How much does Checkout+ cost?
Checkout+ is available for a small additional fee based on the value of your order.
The cost will be clearly displayed in your shopping bag or at checkout before you complete your purchase.
How do I add Checkout+ to my order?
Checkout+ is optional and can be selected when placing your order.
Simply select Checkout+ in your shopping bag before proceeding to checkout.
Please note that only orders where Checkout+ has been selected are protected.
How do I make a claim?
If your protected order has been lost, damaged or stolen, you can submit a claim through the Checkout+ claims portal.
You can also access the claims process using the link provided in your Checkout+ confirmation email.
Once your claim has been submitted, it will be reviewed and you will typically receive confirmation of the resolution within 24 hours.
When do I need to submit my claim?
Claims must be submitted within 30 days of your order date.
For parcels that are marked as delivered, you can submit a claim between 3 and 30 days from the delivery date.
For parcels that are presumed lost in transit, you can submit a claim between 5 and 30 days from the last tracking checkpoint - the date your order was last recorded as being in transit.
What happens after I submit a claim?
Once your claim has been submitted, it will be reviewed by the Checkout+ team.
If your claim is approved, you will receive either a replacement or a refund, typically within 24 hours of approval.
An added benefit: carbon offsetting
Every order protected with Checkout+ also includes a contribution towards carbon offsetting and global reforestation efforts.
You can follow the impact of these carbon credits through Tree Nation.
Need to make a claim?
If you selected Checkout+ for your order and need to report a lost, damaged or stolen parcel, you can access the claims process through the Checkout+ claims portal or via the link in your Checkout+ confirmation email.